Asheville, NC - January 11, 2010. Q-Matic Corporation, the world leader in Customer Flow Management Technology, hosted the call-forward linear queuing system at the attendee registration area during the NRF 99th Annual Convention and Expo in New York City on Jan. 10–13, 2010.
For the second year in a row, the NRF has chosen Q-Matic Corporation to provide the attendee registration queuing solution for their annual convention. As established from the results of last year's show, Q-Matic helped reduce wait times and increase throughput of the 17,000 retail professionals in attendance.
The 2010 show encompasses over 170,000 square feet in the EXPO hall and hosts 500 exhibitors and 200 presentations. Attendees can be anxious to complete the registration process quickly and begin enjoying the show. Q-Matic solutions help speed up the queuing process and allow for a shorter wait time.
The NRF has incorporated pre-show processes to help ease the long wait lines during the convention registration: including easy on-line registration and bar-coded confirmation notices to better prepare arriving attendees.
However; all attendees whether pre-registered or not are still required to be physically present to obtain their access badge. This resulted in long lines and long waits. Even with the incorporation of different station categories and 32 manned service counters, the sheer volume of attendees and the waves with which they arrived created long waits that extended beyond the floor barriers.
How the system works - Customers queue in linear lines and are directed by a video monitor that signals and announces to the head of the line which counter is available for service.
Simultaneously, the number of a corresponding counter display flashes, further guiding the customer to the correct counter. Staff members aren't required to stand up when calling the next customer.
Also, while one customer gathers their belongings at the counter post-transaction, the next customer is already walking to the counter to be served. This can cut throughput times by as much as 7% and decrease customer wait times by 40%, as noted from a study by a large global retailer after installing Q-Matic.
The result was shorter waits, happier attendees, and more productive staff, thus creating a less stressful registration environment.
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To learn more about Q-Matic’s advanced Linear and Virtual Queuing Solutions, please call 800-852-6768, email us at sales@q-matic.com or visit us at www.q-matic.us.